At [tajtailorshandicraft.com], we strive to ensure your satisfaction with every purchase. Please review our refund policy below to understand your options.
1. Refund Eligibility
a. International Customers (Outside India):
We offer a full refund only if you receive the wrong product.
Refund requests must be made within 30 days of receiving the product.
The product must be unused, in its original packaging, and accompanied by proof of purchase.
b. Customers in India:
We allow refunds for all eligible products (e.g., wrong product, damaged product, or change of mind).
Refund requests must be made within 7-10 days of receiving the product.
The product must be unused, in its original packaging, and accompanied by proof of purchase.
2. Non-Refundable Items
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3. Refund Process
Contact our customer support team at [Your Contact Email] within 30 days of receiving your order.
Provide your order number, proof of purchase, and details of the issue.
Once your request is approved, we will provide instructions for returning the product (if applicable).
Refunds will be processed within 7-10 business days after we receive the returned product or confirm the issue.
4. Refund Methods
Refunds will be issued to the original payment method used during purchase.
For international customers, refunds will be processed in the original currency, minus any currency conversion fees (if applicable).
5. Shipping Costs
For international customers, shipping costs are non-refundable unless the wrong product was sent.
For customers in India, return shipping costs may be covered by us if the refund is due to our error (e.g., wrong or damaged product).
